| 12/31 | Upd | Clean HelpTrack Panels text | 12/24 | Upd | Adjust text sizes in Site Map |
| Upd | Enhance Help Desk Features & Motto Panels | |
| 12/18 | Upd | Enhance Gold Service Prices Panel |
| 12/ 4 | Upd | Enhance ConsulTeam Panels and Text |
| Chg | Language Mouseover in Customer Care | |
| 11/27 | Customer Care Proactive and Options: | |
| Chg | ● Move Coins Back | |
| Upd | ● Enhance Text | |
| 11/20 | Upd | Enhance Gold Service Panel Shadows |
| Chg | HelpDesk OutService Overview & Summary Panels | |
| 11/13 | Reports: | |
| Chg | ● 3-D | |
| Upd | ● Enhance Text | |
| 11/ 6 | Upd | Expand HelpTrack Panels |
| 10/30 | Upd | Enhance Service Disciplines in Enterprise Service Center Map |
| Upd | Enhance Net.Team and HelpDesk OutService Panels: | |
| ● Benefits | ||
| ● Summary | ||
| Upd | Enhance Gold Service Alias & CRM Panels | |
| Upd | Enhance ESC communication paths | |
| 10/23 | Upd | Enhance Technology Support Banner |
| 10/16 | Chg | Locations “People” to “Customer Advocates” |
| 9/25 | Upd | Center Intruder Alert Page & shadow Sign |
| Upd | Expand Net.Team Summary Placard | |
| 9/ 4 | Upd | Emboss lettering on Gold Vault Placards |
| 8/21 | Upd | Semi-emboss Safari Sign |
| 8/ 7 | Gold Vault Text: | |
| Upd | ● Business Solutions | |
| Upd | ● ConsulTeam “infrastructure” to “technology” | |
| 7/24 | Upd | Emboss Help Desk HelpTrack Panels |
| 7/17 | Upd | Expand ConsulTeam Summary Panel |
| 7/10 | Upd | Brighten text of Customer Care Proactive and Options Panels |
| 7/ 3 | Upd | Help Desk Event Management Panel |
| 6/19 | Upd | HelpTrain Benefits Placards |
| 6/ 5 | Chg | Expand Gold Service Proactive Service Anticipate Page |
| –12 | Add | Sparkles to gold coins & bars: |
| ● Business Solutions | ||
| ● Christyl Quality | ||
| ● Customer Care | ||
| ● Enterprise Service Center | ||
| ● Logo | ||
| ● Help Desk | ||
| ● Painkillers | ||
| 5/29 | Upd | Painkillers, Ideal & Expert Center Gold Bars |
| 5/15 | Upd | ESC Critical Core spacing |
| 5/ 7 | Upd | Gold Service Liaison Report Titles (small) |
| 5/ 1 | Upd | Enhance HelpTrain Panels |
| 4/24 | Upd | Gold Service Vision shadow & spacing |
| 4/16 | Chg | Move web host from Earthlink to GoDaddy |
| 3/27 | Upd | Gold Service Reports/: |
| ● Contact Trend | ||
| ● Contacts per Customer | ||
| ● Daily Contacts | ||
| ● Timely Response | ||
| ● Weekly Contacts | ||
| 3/20 | Add | Contact Service hyperlink to Gold Service/Proactive Service |
| 2/20 | Upd | Move Help Desk Jungle Advocate upper-right |
| 1/ 2 | Upd | Copyright images |
| Add | 2005 Release Log | |
| Upd | Enhance Release Log Buttons | |
| Upd | Gold Service Follow-up Panel | |
| Upd | Clean up Jungle balloons text | |
| Upd | Enhance Safari Buttons including Home Button | |
| Upd | Polish Help Desk Buttons |