| 12/27 | Chg | Customer Care Options “badges” to gold coins |
| 12/26 | Chg | Proactive Customer Care feature “badges” to gold coins |
| 12/24 | Enterprise Service Center: | |
| Chg | ● EM, Data and Applications Pages text backing to accommodate largest type | |
| Upd | ● Security Page to same format as Data and Applications service disciplines | |
| 12/23 | Gold Service: | |
| Add | ● Frame for Analyst’s Image link to Reports in Liaison Page | |
| Chg | ● Realign icons in Customers, Liaison and Status Pages | |
| Chg | ● “Priority Status Updates” to monochrome in Status Page | |
| Add | ● Contrast screens for Expertise and Priority Status Updates | |
| Chg | ● Visions Statement to fixed, shadowed Brush Script | |
| 12/20 | Add | Gold Vault Frame |
| 12/19 | Chg | Contact Pages – Chat, Help, Service & Video – to frame with enhanced contrast |
| Upd | Service Web Pages with larger text backing to accommodate largest text | |
| 12/18 | Chg | Customer Care screens to awning |
| 12/16 | Add | Chronology Heading Screen for better contrast |
| Chg | HelpTrack Overview Page | |
| – Asset & Configuration Management Heading to graphic | ||
| 12/14 | Add | Vault Image to ESC Security Page |
| Add | Help Desk Features Title Screen and screen shadows | |
| Chg | Features List to Brush Script | |
| 12/13 | Upd | Customer Care screens for greater contrast and shadow |
| 10/24 | Upd | Business Jungle begins summer |
| 9/12 | Upd | Emboss Reports heading and description |
| 9/ 9 | Upd | Round borders on gold ingots |
| Chg | Yellow to bright green bullet text on Solutions Pages | |
| Add | Prices Coin to Prices Page | |
| Add | Gold Vault Page linked from Gold Service and Site Map Pages | |
| 9/ 7 | Upd | E-Mail addresses |
| 9/ 6 | Add | MobileLynX hyperlink from Profile Page |
| 8/26 | Upd | Create embossed (raised) effect on all coins |
| 8/15 | Upd | More “gold” – coins, buttons, ingots; articulate coin milled edges |
| 8/ 8 | Chg | Copyright/updated to “gold ingot” |
| 7/ 6 | Upd | Fix hyperlinks to Contact Center and Gold Vault from Safari Pages |
| 6/11 | Upd | Enhance “gold ingots” reflections |
| 6/10 | Chg | Solid orange text-back to “gold” screens in Gold Service Pages |
| 6/ 8 | Upd | Remove year identification from Reports |
| Add | Articulated quotation marks to Reports | |
| 6/ 7 | Upd | Timely Report with standard Wait Time Target Service Level of 90% |
| 5/29 | Chg | Bullets as micro HelpTeam Logo |
| 5/28 | Upd | Consolidate shared coin images folder |
| Add | Help Desk/Customer Care Coins to Integrated Customer Care Page | |
| 5/27 | Upd | Enhance Site Map with more hyperlink icons |
| Upd | Align graphics and animate some icons in Service Web | |
| Upd | “Tour Guide” & Advocate jumps in key pages, simulating fast response | |
| 5/25 | Chg | Position “Tour Guide” at top in ConsulTeam & Net.Team Control Frames |
| 5/24 | Upd | Enhance HelpTrain and HelpTrack positioning of buttons and other graphics |
| 5/23 | Chg | Up “Tour Guide” Positions in Control Frames (except ConsulTeam & Net.Team) |
| Chg | Center align icons in Client & Partner Login Pages | |
| 5/20 | Chg | Service Web “Button” Signs to Coins |
| 5/18 | Add | “Painkillers” Gold Bar Heading to Business Solutions Pages |
| 5/16 | Upd | Enhance Advocate images |
| 5/15 | Upd | Expand coloration of “Oasis” images |
| 4/25 | Upd | Convert all buttons and coins to “gold” rims |
| –5/10 | ||
| 4/24 | Upd | Gold Service Buttons → more “gold” |
| Highlight Gold Service in logo for Gold Service Pages | ||
| 4/18 | Add | Predictable Prices Page with access by Business Solutions |
| & Gold Service hidden gold coins and Jungle “predictable expenses” | ||
| Upd | Delete redundant logo from Advanced Network Management | |
| 4/15 | Chg | Eliminate frame borders to depict continuous marble background |
| Add | Jungle sounds | |
| Chg | Business Solutions Coin to gold (from green) | |
| Upd | Help Desk Coins to mouse-over with Service Coin | |
| 4/10 | Chg | HelpTrack button signs to gold coins |
| Chg | HelpTrain button signs to gold coins | |
| Add | HelpTrain distinct sounds for each frame | |
| 4/ 6 | Add | Entrée Page |
| 4/ 2 | Chg | Gold Service Page to “gold” buttons |
| 4/ 1 | Chg | “Gold bullion” signs |
| 3/27 | Chg | Redesign Comm Centers, esp. Expert Center |
| Add | “Real”/Expert Center: Status Board | |
| 3/25 | Enterprise Service Center: | |
| –27 | Add | Information Flows, marquee style |
| Add | Applications Management Page & link | |
| Add | Data Management Page & link | |
| Add | Event Management Page & link | |
| Upd | More contrast on: | |
| ● ESC link indicators (mouse-overs) | ||
| ● Gold Customer Icons | ||
| Add | Security Page & link | |
| 3/23 | Add | SPoC and Customer Care Convergence Link to ESC Core |
| Upd | More “gold” for Gold Service screens and backgrounds | |
| Chg | B&W Two-Person Handshake to two-color emphasizing faces and handshake | |
| Upd | Three-Person Handshake with better definition and color | |
| 3/22 | Upd | ESC Diagram link indicators |
| 3/21 | Add | Coin mouse-overs for ConsulTeam, HelpTrack & Service Web |
| 3/20 | Chg | Replace “button signs” with “coins” for ConsulTeam and Net.Team |
| 3/18 | Add | ● “Space Music” to “Real” Comm Center |
| ● Endless phone ring to “Calm” Comm Center | ||
| ● “Annunciate Trill” to Only Gold | ||
| 3/16 | Add | Gold Service Liaison Reports: “Chat” & E-Mail Channels |
| Upd | Create better resolution Samples | |
| 3/15 | Upd | Enhance Access Frequency Report interpretation guidelines |
| 3/14 | Add | Hyperlinks on ESC Diagram |
| 2/12 | Polish aesthetics | |
| –3/6 | – e.g. reduce contrast; enhance variation in tones, particularly “gold” | |
| 2/11 | Clarify file names | |
| 2/ 4 | Add | ExtraNet Access |
| 1/25 | Add | Site Map for direct navigation |