| 12/24 | Upd | Polish Service Web Integrated, SPoC & Locations texts |
| 12/13 | Add | Chat, Video & Service Sign-Up Comments |
| 11/16 | Upd | Customer Care: Stagger Proactive & Options List |
| 10/27 | Upd | Polishing |
| 10/26 | Upd | Gold Service: Follow-Up |
| 10/25 | Add | Contact: Help |
| Add | Gold Service: | |
| Add | ● Customers | |
| Add | ● Expert Centers | |
| 10/24 | Add | Gold Service: |
| ● Status | ||
| ● Top-Ten Outstanding Issues List | ||
| ● Proactive | ||
| 10/20 | Upd | Service Web text contrast |
| Add | IntegraTeam | |
| 10/19 | Upd | Net.Team Controls: |
| ● ConsulTeam | ||
| ● HelpTrack | ||
| ● HelpTrain | ||
| 10/16 | Upd | HelpTrack: Break into multiple items |
| 10/15 | Add | HelpTrack |
| Add | Integrated Customer Care | |
| Upd | Complete HelpTrain | |
| Add | Critical Core behind Integrated Help Desk | |
| 10/13 | Add | HelpTrain frames |
| Add | Create simple hierarchical structure | |
| 10/12 | Gold Service: | |
| Upd | ● Basic Reports Page | |
| Add | ● Sample Reports | |
| 10/11 | Gold Service: | |
| Chg | ● Turn off inactivated buttons | |
| Add | ● Vision | |
| Add | ● Follow-up | |
| Add | ● Liaison Decision Support | |
| Add | Reports: Bar-graph button response | |
| Chg | Turn off inactivated buttons | |
| Service Web: | ||
| Chg | ● Replace with two-pane frame | |
| Upd | ● Unique with solid text background | |
| Add | ● Easy Access | |
| Add | ● Integrated | |
| Add | ● SPoC | |
| Add | Home: Completion Status |